UPDATE- The agent on my case from farehutz just asked me to delete this. The company wants no trace of their deceptive tactics.*UPDATE2- Upon speaking with the airline, they confirmed that they did not provide Farehutz with any IP address. I booked a round-trip ticket through a third-party company (Farehutz) for TAP Air Portugal on 7/25/2023 in the amount of $826.14 and paid in full. The departing flight was scheduled for 4/23/24, returning on 4/30/24. Upon arriving to the airport, I was told by airline employees that I did not have a reservation for the flight. I have been trying to obtain information regarding a refund from the third-party company, Farehutz. However, they have not been cooperating. First, they blamed the airline for canceling the flight and informed me that TAP Portugal had not refunded them yet. During our most recent correspondence, Farehutz informed me that they have been in touch with your airline, who is blaming me for canceling the flight. Farehutz stated that TAP Portugal gave them the IP address from where the flight was canceled which matches my address. This is false information as I did not cancel my flight, and did not have access to changing the flight itinerary, as Farehutz booked my flight. When I asked for the IP address they were given, so I could cross check with any information I can obtain from TAP Portugal, they refused and proceeded to tell me that they don’t actually have an IP address, it’s the airline that does. It has now been a full week, and I’m continuing to get conflicting stories from Farehutz as to why they cannot refund me for services not rendered.
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