I used a travel service to book a flight with an airline for my family. They charged my card but only confirmed seats for my granddaughter and me, leaving my husband on standby. When I questioned this, they insisted that was all the airline could offer, despite the seat map showing available spots. They then quoted me an additional $600 to secure a first-class seat for him, which I refused since we wanted to sit together. After nearly two hours of back and forth, they ended up booking a different airline for me with a layover. I paid for checked bags and extra comfort seats, but received a basic ticket instead. Their claims about seat availability were misleading, and I later found I could have booked exactly what I wanted directly through the airline for less.
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