Fareshope is misleading and untrustworthy. I was trying to contact KLM and ended up speaking with them by mistake, thinking it was official customer support. They told me I had to pay 120 USD to get a refund. When they sent me the link I saw fareshope so I realized it was not the official customer service of KLM. I When I later spoke to KLM, they confirmed that Fareshope has no connection with them and my ticket was not refundable. This company pretends to act as the airline and tries to charge fake cancellation fees. Be very careful – do not trust them. It is a classic bait and switch.
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