This service is completely misleading. They send an email claiming booking details will follow, then another stating tickets will be sent, but no tickets ever arrive. They also promise boarding passes within 72 hours, but those never come either. I arrived two hours early only to find I was past the registration deadline. The airline’s website states that check-in and boarding passes can be obtained up to 60 minutes before the flight. Since they assured me the passes would be sent, I wasted time trying to resolve the issue. Ultimately, I learned that physical check-in on the airline's website is necessary. The process is confusing, and there are hidden options that must be selected to check in, which has to be done before the 60-minute cut-off or you're marked as a no-show. So... No boarding passes provided as promised. No tickets sent as claimed. DECEPTIVE and MISLEADING, and they refuse to issue a refund. Thankfully, I took screenshots, but now I must dispute the charge with my bank, and I missed my flight right before the holidays.
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We are a US travel agency based in Miami, Florida, providing flights, hotels and car rental reservations to the people.
