I received my order without a dust bag, and the packaging was in very poor condition.
For a global luxury platform, I expected much better presentation.
Luxury brands should arrive properly packaged, especially since many customers may want to gift the item — at the very least, the original dust bag should be included.
Even if the item is not intended as a gift, receiving it without proper packaging is disappointing and does not reflect the standard expected from international brands.
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With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.
