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You only truly see how a corporate group operates when it comes to exchanges and returns.
Top delivery, easy returns (reusable cardboard box with adhesive strip for returning the item, return label usually included in the package or printable upon registering the return, pickup at your doorstep, refund processed smoothly) … and – last but not least – top quality.
Erst wenn es um Umtausch, Rückgabe geht weiss man wie eine Unternehmensgruppe wirklich arbeitet.
Top Lieferung, essy Rücksendung (wiederverwertbarer Karton mit Klebestreifen für Rücksendung, Rücksendeetikett liegt der Sendung meist bei bzw. wird bei Anmeldung der Rücksendung ausdruckbar, Abholung an der Haustür, Rücküberweisung Geld alles top!) ... und - last but not least - top Qualität.
I’m really disappointed. First of all I get returned of the goods for the 3000€ amount because of cancellation or because of UPS.
1. You asked me to pay taxes for 400€ glasses, where all taxes were included already!!!!
2. 1 item was cancelled because out of stock, wtf? Why it’s on website than?
3. UPS asked me to provide documents to finish some tax paper (for a ring) , I don’t have time for that so I asked to send me other goods(2 sports bra and snickers)as soon as possible because I paid for extra fast delivery and send back to sender that good that I need to give the documents.
They send all my goods back.
I’m gold member of far fetch and I’m really disappointed. 3000€ which I wanted to spend I get back. No words
Here is my number if you want to talk personally +380996637753
I appreciate the investigation carried out by the Farfetch team to get issues that seemed to be out of their control sorted out in an efficient and professional manner. Eva M. did a great job and was very prompt with her replies and help.
Process was very straightforward. It was my first order but I had no issues. I was kept informed of my order from start to finish. I would have no hesitation in using the company again and would highly recommend.
They didnt ship for 3 months, do not want to ship out, they dont want to cancel, and they charged me 300 euros just because its stuck in delivery
Which is their fault and poor service. Disgusting people and lazy team, never buy from these guys.
The shoe is beautiful and exactly as I saw it on line.
However it was one size too large so my sister bought it from me as she loved it as well.
So I will be purchasing again for myself one size smaller.
I received my order without a dust bag, and the packaging was in very poor condition.
For a global luxury platform, I expected much better presentation.
Luxury brands should arrive properly packaged, especially since many customers may want to gift the item — at the very least, the original dust bag should be included.
Even if the item is not intended as a gift, receiving it without proper packaging is disappointing and does not reflect the standard expected from international brands.
I received the wrong order and customer service was a pain to deal with.
They took days to reply to my enquiry, and at the end of it the conclusion was that I had to file for a return and reorder again myself.
Despite me telling them multiple times that I need the luggage urgently because I am leaving for a trip soon, customer service only replied me with an email that talked about the arrangement for the returns and I had to write yet another email to ask about the reordering.
They then go on to tell me that they are giving me a 20gbp discount for my next order so I can "enjoy a better price than before", BUT here's the catch: originally I paid $1050 for my order and they are only refunding me $1035 (shipping was $15).
Now, I frankly do not care about the difference in a few dollars, but what left a really bitter taste in my mouth is the lack of sincerity in this matter. No speedy resolution, not paying attention to what I was saying, needing me to follow up on matters, and the cherry on top would be to pretend that they are doing me a favour when they are not even refunding me the full amount for THEIR mistake.
Shopping on Farfetch is easy and simple. They have a huge selection of brands. I bought a zip-up sweatshirt as a Christmas gift for my husband. The delivery was fast and the item was well packaged.
I also like the ability to return items if they don't suit me. Returns are free of charge.
The service was great, and my experience with returns and refunds was amazing. I had to return more than one item and didn't face any issues because everything went on smoothly. Thank you very much
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With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.
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