Ruth at Farley Dwek has been a guiding light in an incredibly difficult time. Having to navigate the CHC funding system was a bewildering, frustrating and seemingly illogical process. I couldn't understand why my mother's care needs were not being considered extreme enough to qualify when the reality was very different. Even though I considered myself capable of providing evidence/rationale, it was clear that when funding was withdrawn, I needed professional guidance.Ruth and Alex, the amazing assessing nurse, provided me with warm, empathetic and a really proactive approach which was an absolute godsend. It felt like I was finally being listened to and understood. With their expertise and exceedingly professional guidance, my mother secured full funding for her years in her care home (with a short period of time when she was considered as having no primary healthcare need).Ruth was always incredibly empathetic and the advice and guidance I received was always the most rational, knowledgeable and realistic.Ruth is an absolute star and I definitely would not have been able to secure the funding to which my mum was entitled (in my belief) without her expertise, professionalism and good humour (to get me through the difficult processes!)I would highly recommend anyone navigating the system, which is now harder than ever, to discuss their circumstances with Farley Dwek. Fees were explained clearly and absolutely fair for the amount of work and expertise they bring.Thank you so much to Ruth, Alex and the team at Farley Dwek.Sian Teague
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