I ordered a fridge on 26/11/2025 with a promised delivery on 03/12/2025. I took the day off to receive it, but by 5 PM, I called to check on the status and was informed that due to stock issues, it wouldn't arrive until 18/02/2026. After expressing my concern about being without a fridge, a representative tried to help expedite the delivery, but when I checked again, the date remained the same. Frustrated, I asked for a refund, only to find the same model still available online in multiple locations. This isn't my first frustrating experience with this company, and I worry it will take months to get my money back. I suggest avoiding their online service and buying in-store instead.
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The Farmers Trading Company Ltd is a New Zealand mid-market department store chain.
