farmers.co.nz

1.6
1.6 Based on 189 reviews

The Farmers Trading Company Ltd is a New Zealand mid-market department store chain....

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Average Rating

1.6

/
5

189 Reviews

5 Star
14%
4 Star
2%
3 Star
1%
2 Star
5%
1 Star
79%

All Reviews

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Review Time

DONNA I'Anson
Farmers TeAwa Base Hamilton 4 February 2026 I was completely impressed with their professionalism a

Farmers TeAwa Base Hamilton
4 February 2026

I was completely impressed with their professionalism and customer service.”
"A for Awesome" Nakiya + JJ 🤩🤩
What a cool dude 😎 JJ was !!
Nikiya was very helpful and went beyond expectations today! I am a very happy customer. Top - notch service.
I love the Farmers. Great quality 👌 always happy shopping here.
Thanks 🙂

5
Date of experience: Feb 04, 2026
Selma B.
Delivery Times Not Honored or Communicated

I ordered a fridge on 26/11/2025 with a promised delivery on 03/12/2025. I took the day off to receive it, but by 5 PM, I called to check on the status and was informed that due to stock issues, it wouldn't arrive until 18/02/2026. After expressing my concern about being without a fridge, a representative tried to help expedite the delivery, but when I checked again, the date remained the same. Frustrated, I asked for a refund, only to find the same model still available online in multiple locations. This isn't my first frustrating experience with this company, and I worry it will take months to get my money back. I suggest avoiding their online service and buying in-store instead.

1
Date of experience: Dec 10, 2025
Jake Coleman
Extremely Slow Click and Collect

The click and collect service is terrible. I ordered an item that was in stock, expecting it to be ready in a couple of days. It's now been over a week, and I'm still waiting. Even an international order arrived faster! The company needs to improve its service.

1
Date of experience: Dec 09, 2025
Tamara Lewis
Frustratingly Slow Click and Collect

The click and collect service is incredibly slow. I made an online purchase for something that was marked as in stock, expecting it to be ready within a few days. However, it’s been over a week and I’m still waiting. A recent order from overseas arrived more quickly! The company really needs to step up its game.

1
Date of experience: Dec 03, 2025
Geoffrey Smith
Disappointing Christmas Trees

Christmas should be about joy, but my experience with the Christmas trees from this company was anything but pleasant. After just a week of use, the plug stopped working, and there was no warranty or support offered. I strongly advise against purchasing their Christmas trees.

1
Date of experience: Dec 03, 2025
Sanford Johnson
Terrible Customer Service Experience

I had a dreadful experience with customer service, leading me to cancel my account. I canceled on 11/11/2025 and was told my final balance would be emailed in 1-2 days. After four days, I paid immediately, only to receive an email weeks later saying my account couldn’t be closed due to an outstanding balance. When I inquired, I was told I had to cancel my insurance policy, which had never been mentioned before. The representatives were unhelpful and dismissive. I will never use this service again and will warn others about my experience.

1
Date of experience: Nov 27, 2025
Babette Butler
Rude Interaction with Staff

I had a very unpleasant experience with a staff member. I inquired about vegan beauty products, and instead of a helpful response, he made a rude comment about animal testing. This kind of customer service is unacceptable.

1
Date of experience: Nov 26, 2025
Wyndham Howard
Wonderful Service Experience

During my visit, I had very little knowledge about makeup, but a staff member made everything easy for me. She explained each product clearly and matched shades to my skin tone perfectly. Her kindness and expertise made for a fantastic experience, and I will definitely return for her assistance in the future.

5
Date of experience: Nov 24, 2025
Exceptional Customer Service

I received outstanding service from a representative at the lingerie section. She was attentive and genuinely helpful, even when the product I bought turned out to be faulty after the first wash. She went above and beyond to resolve the issue, making a potentially stressful situation much easier. I can't recommend her highly enough.

5
Date of experience: Nov 24, 2025
Charlee H.
Disappointing Product Quality

I received the women's merino wool jumper as advertised, but it developed a terrible smell that couldn't be fixed. Since I was outside the return window, the company offered no assistance. It was a waste of money, and the customer service was lacking.

1
Date of experience: Nov 17, 2025

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Business Details

  • The Farmers Trading Company Ltd is a New Zealand mid-market department store chain.

  • language https://farmers.co.nz

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