I had a dreadful experience with customer service, leading me to cancel my account. I canceled on 11/11/2025 and was told my final balance would be emailed in 1-2 days. After four days, I paid immediately, only to receive an email weeks later saying my account couldn’t be closed due to an outstanding balance. When I inquired, I was told I had to cancel my insurance policy, which had never been mentioned before. The representatives were unhelpful and dismissive. I will never use this service again and will warn others about my experience.
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The Farmers Trading Company Ltd is a New Zealand mid-market department store chain.
