I should have came here first and saved myself this frustration these past couple months. Absolutely terrible company. Ryan Reader is the most insulting, rude and unprofessional agent I’ve ever worked with. Our mortgage company failed to send our insurance payment from escrow back in September 2025, which resulted in us receiving a cancellation notice. We immediately contacted Ryan and paid the full year’s premium out of pocket to avoid losing coverage. At that time, he assured us he would submit the necessary information to our mortgage company as our mortgage was sold shortly to another after purchase which Ryan explained to us, so the payment could be processed and we would be reimbursed for the duplicate payment.Unfortunately, that never happened. Now Ryan is back tracking and saying we wouldn’t be reimbursed. Despite multiple requests for clarification, Ryan refused to speak with us by phone and would only respond via email, which made the situation more confusing. I even had a representative from our mortgage company reach out to him directly twice and provided their name and contact information so he could coordinate the reimbursement. He never returned their calls either.When Ryan finally did call us today, he repeatedly spoke over me while I tried to explain the process outlined by our mortgage company, and ultimately hung up on me when I asked him to stop interrupting. To make matters worse, he insisted that reimbursement from the insurance company was not possible based on his “10 to 20 years of experience,” and that only the mortgage company could issue the refund to me directly. However, after speaking directly with my insurance company today (something you would think my insurance agent would do for me to get his commission), the insurance folks were professional and actually willing to help, I was informed that once they receive payment from the mortgage company, they (the insurance company) will in fact reimburse me directly, not my mortgage company like Ryan kept insisting, exactly what I had been trying to explain all along.Overall, this was an incredibly frustrating experience marked by poor communication, lack of follow through, and unprofessional behavior. I strongly recommend using caution if considering this agency and keeping close track of your payments.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
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