Review Time
I have farmers insurance company, Bristol West and I'm very disappointed and dissatisfied with the customer service, they tried talking to me as if I'm a kid and don't explain things and when I ask them again they gets upset and says they don't work for the mortgage company, I didn't say farmers insurance company do, I only ask why I'm getting letters stating they have not received information from farmers insurance Bristol West company, and that when the manger and one of the customer service representatives was difficult and very disrespectful, so I let them know you don't have to be disrespectful I'm just asking about did you send out the paperwork to the mortgage company. If you talk crazy to me I will talk back crazy to you. By the way I texted them and stated I was writing a negative review and they texted me back and said no one reads the reviews anyway so go ahead : I saved a text from farmers Bristol West customer service statement that don't care because people don't read reviews, I have it to verify if anyone needs to read it for themselves from the customer service representatives of farmers insurance company Bristol West : Again I'm very unhappy with the attitude of the farmers insurance company Bristol West mgr and customer service rep
I have farmers insurance company, Bristol West and I'm very disappointed and dissatisfied with the customer service, they tried talking to me as if I'm a kid and don't explain things and when I ask them again they gets upset and says they don't work for the mortgage company, I didn't say farmers insurance company do, I only ask why I'm getting letters stating they have not received information from farmers insurance Bristol West company, and that when the manger and one of the customer service representatives was difficult and very disrespectful, so I let them know you don't have to be disrespectful I'm just asking about did you send out the paperwork to the mortgage company. If you talk crazy to me I will talk back crazy to you. By the way I texted them and stated I was writing a negative review and they texted me back and said no one reads the reviews anyway so go ahead : I saved a text from farmers Bristol West customer service statement that don't care because people don't read reviews, I have it to verify if anyone needs to read it for themselves from the customer service representatives of farmers insurance company Bristol West : Again I'm very unhappy with the attitude of the farmers insurance company Bristol West mgr and customer service rep
Have had farmers insurance for a few years now through an agent. I've had an excellent driving record with no accidents and no tickets for over 2 decades. Yet, every year, they have raised my premium. Why? When you call, you can't even speak to the decision makers themselves as they refuse, speak to your agent. Well, your agent doesn't know or have any useful info either. No reward for being a good driver.
I purchase a 10 year annuity at 5.8% guaranteed. The first 3 months I have been shorted on every payment. Getting no help from the customer service department at Farmers I got the financial advisor who sold me the policy involved. He still hasn’t heard back with a response It has been over 3 weeks
I should have came here first and saved myself this frustration these past couple months. Absolutely terrible company. Ryan Reader is the most insulting, rude and unprofessional agent I’ve ever worked with. Our mortgage company failed to send our insurance payment from escrow back in September 2025, which resulted in us receiving a cancellation notice. We immediately contacted Ryan and paid the full year’s premium out of pocket to avoid losing coverage. At that time, he assured us he would submit the necessary information to our mortgage company as our mortgage was sold shortly to another after purchase which Ryan explained to us, so the payment could be processed and we would be reimbursed for the duplicate payment.Unfortunately, that never happened. Now Ryan is back tracking and saying we wouldn’t be reimbursed. Despite multiple requests for clarification, Ryan refused to speak with us by phone and would only respond via email, which made the situation more confusing. I even had a representative from our mortgage company reach out to him directly twice and provided their name and contact information so he could coordinate the reimbursement. He never returned their calls either.When Ryan finally did call us today, he repeatedly spoke over me while I tried to explain the process outlined by our mortgage company, and ultimately hung up on me when I asked him to stop interrupting. To make matters worse, he insisted that reimbursement from the insurance company was not possible based on his “10 to 20 years of experience,” and that only the mortgage company could issue the refund to me directly. However, after speaking directly with my insurance company today (something you would think my insurance agent would do for me to get his commission), the insurance folks were professional and actually willing to help, I was informed that once they receive payment from the mortgage company, they (the insurance company) will in fact reimburse me directly, not my mortgage company like Ryan kept insisting, exactly what I had been trying to explain all along.Overall, this was an incredibly frustrating experience marked by poor communication, lack of follow through, and unprofessional behavior. I strongly recommend using caution if considering this agency and keeping close track of your payments.
Farmers gives me a quote and finalizes everything. All papers signed and printed and they directly stated everything has been finalized and I am OKAY TO DROP MY INSURANCE PROVIDER explicitly... I drop my other insurer... A month later Farmers calls me and says that I need a new fence or they will drop me... I told them they said everything was finalized and this incorrect sequence leaves me out of luck when if they where just honest, I could have done the fence under my old insurance provider... They essentially cost me 2,500$ for lieing to get my business... If I press the issue I might win but then would have to put up with finding a different insurer with my bad mark. They optimize for how much they can screw you to make it not worth legally fighting it.
This is the company for you if you want to be monetarily RAPED. Supposedly they sent out rate increase notices in November 25 mail. I never received that information. Received it on 16Mar26,-premiums increase almost 100%. When I called to investigate, No one can give me a good answer for the increase .
Nick Adamo & Nathan Alpers, Farmers Insurance Agents in San Marcos, CA, always impress me. And I'm a skeptic! Nathan Alpers is my agent. He consistently goes beyond my expectations in customer service and especially in saving me money. Nathan recently changed my Home Owners Insurance carrier to Farmers and literally save me a few thousand dollars (no exaggeration [that's why I said "literally"!]). I've been a long-term customer and I greatly appreciate Nathan & Nick. Keep up the great work, guys!Sincerely,Dave MulcahyEscondido, CA
If I could leave no stars I would. I cancelled my policy the first week of February to be effective March 1. I saved over $100 per month going with GEICO for the same coverage. I submitted a signed letter of cancellation which they confirmed they received. Despite this, they debited the payment for March from my account. When I called to have it reversed, they said they would have to mail a check. I asked to speak to a supervisor and was told there was not one available and someone would call me back. They did not. RIDICULOUSLY POOR CUSTOMER SERVICE. I stopped payment at my bank which cost $35, but I refuse to just let them be this incompetent and refund my money via mail whenever they get around to it.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more
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