I’m writing this review after spending over two months trying to correct an issue Farmers admitted was their fault and still being told I must pay for a policy period that was wrongfully canceled due to their internal administrative error.Despite never missing a payment and having a clean driving record, my policy was canceled behind the scenes, and I wasn’t made aware until other insurers flagged it as a lapse. In fact, my LexisNexis report shows zero lapse in coverage but Farmers refuses to fix the broader record unless I pay for coverage I never had. It’s a clear case of "we messed up, now you pay to fix it."What’s worse is I’ve since learned multiple others have had this same issue with Farmers all pressured to pay retroactive premiums just to clean up Farmers' reporting mistakes.I’ve wasted hours on formal complaints, phone calls, and documentation just trying to clear my name so I can get a fair rate from a different provider. I’ve asked, respectfully and repeatedly, for a resolution that reflects the facts and allows me to move on. So far? No accountability.If you value your time, your money, or your peace of mind... look elsewhere.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more