Between my time with MetLife and, more recently, Farmers (after the acquisition of MetLife’s business 4-5 yrs ago), I’ve had over 30 years of continuous coverage. In all that time, I never filed a claim (other than a few windshields/side window) or was at fault in an accident—neither myself, my wife, nor, more recently, my kids. I was a low-risk, long-term customer—reliable and loyal.Unfortunately, that didn’t seem to count for much. Here’s what I experienced when my AUTO insurance was canceled. I found out not from Farmers but from the Massachusetts RMV. Incredibly, they NEVER communicated with me. Here's a summary:- Policy becomes on track for cancelation after a single attempt to charge my card, followed by a vague email about updating autopay settings.- No meaningful effort to reach me when the payment failed—just a claim that multiple USPS letters were sent, including a required 20-day cancellation notice. I NEVER GOT A SINGLE LETTER, NOT ONE!- No phone call, no clear emails—just silence, despite the severity of canceling a policy.- None of these alleged USPS mailed notices appeared in my online account inbox, where policy documents and important correspondence are typically stored. If cancellation notices aren’t posted there, that’s a serious system flaw. I guess they only mail them...really???- Shockingly, my account was marked “Do Not Call”—not by me. So again, no outreach, just quiet cancellation.All of this feels like a quiet effort to wind down legacy MetLife accounts and show me a much, much more expensive policy (50% HIGHER)….or the DOOR (I chose the latter).I was a model policyholder for decades and expected far better treatment. Very disappointing.Fight for clients and be an advocate for change is a good/great business culture but not when there’s a quietly understood mantra of don’t rock the boat or you could be “shown the exit”. Feels like Farmers has that attitude. Nobody and I mean nobody wanted to help me; a new biz rep was the closest to understanding the situation but that’s not her responsiblity so she couldn't do much.My advice when considering Farmers...DON'T, RUN AWAY!!!!
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more