If I could leave negative stars I would. My house caught on fire January 2, 2025 here we are 3 months later and I am still trying to get my money back from Farmers. They left me in a cold dark house and would not return my phone calls or texts. I had to clean up my own fire damage and call an emergency contractor to come out and board up the hole in the house. I wasn’t even offered a hotel. I had to continue to call and text the adjuster to get a hotel as I had to sleep on somebody’s couch the first night. Their initial offer to fix my fire damaged home that was caused by GE repairman was to offer me $1500 plus a possible recoveryOf another 2300 once I proved I paid for all the repairs. I had to hire a public adjuster which then turned into Farmers adjuster Matt Craft, calling and threatening me and trying to use strong arm tactics to get me to settle immediately. Now here we are over two months later and Farmers is refusing to subrogate with GE, they’re refusing to pay me back any of my out-of-pocket expenses or time . Even After they refused to help with any cleanup, but yet said they were going to kick me out of the hotel if I didn’t get back in the house so I had to spend 49 of my own personal hours cleaning fire damaged walls, furniture, floors, ceilings, and I had to arrange all the contractors to come out and give bids and make repairs and pay all of that out of my own pocket. Delay , defer, deny that is absolutely Farmers method. They did not for one second care about me, my animals, or my daughter and they absolutely just use strong arm tactics to pay as little as possible. Matt Craft the adjuster is a flat out liar and I continue to have to provide text and phone conversations to prove that he’s lying to try to get my money back after I’ve paid a policy and this fire was no cause of my own. Pretty bad when GE‘s insurance company is calling me weekly to let me know that Farmers still won’t contact them to subgrogate the claim.I would never recommend Farmers to anyone , they will lie and deny to save every penny they can.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more