A neighbors undisputed negligence caused $4,000 damage to my pathfinder worth approximately $13,000.The neighbors Farmers insurance totaled the car while in the repair shop and offered me $6,000 and prepared to take the car and take it to a re-sale lot. I Paid cash to the shop for the repair job and declined the Farmers offer. Farmers had already totaled the car title with the Dept of licensing so I had to go to the DOL with the information and after their review they agreed that farmers had no right to total the car as did not meet the total requirements or their authority to do so. DOL issued a new unbranded title and I will be in the process of civil action with the neighbor. The Farmers adjusters and representatives I had the misfortune to have to deal with were unwilling to even address the issues or redress. This is also being referred to the State insurance commissioner at their request after they were advised of the situation. As a side note the repair shop advised that they had two other vehicles in their shop that were currently fighting the same issue with Farmers insurance trying to take later model cars by totaling them to sell them.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more