We are leaving farmers insurance after 10 to 12 years of being with them. About three years ago we had a slab leak and insurance paid for everything minus our deductible. The process was very smooth. This year we had four more slab leaks and insurance only paid for one of them and then we had to have a complete home rep pipe, which insurance would not pay for. we had to have the bathroom tile replaced because of the slab leaks and insurance only paid for a portion of that. We are having to come up with another $1400 to pay the tile company. We had several leaks in our roof, which insurance would not pay for as well. I ended up having to stay in the house for two extra weeks without water because our insurance adjuster refused to pay for any more hotel stays. They made us purchase things upfront and then reimburse us which in the past insurance would give the client the money so that the client had the money to pay the contractor. we ended up having to get a HELOC loan and now we are over $50,000 in debt. These are things insurance should pay for. The way we see it is why are we paying for insurance if they are not going to help us when disaster strikes. Our adjusters were really hard to work with, never returned phone calls or emails unless we went above their head and contacted their supervisor. They were never accommodating or nice to us when we spoke to them. We went through two different adjusters who happened to be brothers in the Tulsa area. Very unprofessional and just left a bad taste in our mouth. This has been a six month ordeal. We are finished with this company!!! Jason and Bryan Wagner were the two difficult adjusters we had the pleasure of dealing with for six months by the way.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more