Farmers is not my insurance carrier, but I had to deal with them recently after a car accident that was the fault of one of their customers. The car was declared totaled, although still completely driveable.They told me, not once, but twice that I needed to notify a repair shop to release my car to Farmers, even though my car was not at either shop. One of their few prompt actions was then to immediately notify me that they wouldn't be responsible for storage charges. They changed claims adjusters repeatedly, to the point where even the local Farmers office didn't know which adjuster I was dealing with. When they sent me to assessment of my car's value, they requested that I sign a form electronically. Two places in the instructions it said the name on the form had to exactly match the name on my car title, which it didn't; however, there was no way for me to change the name on the electronic form. After 4 days of trying repeatedly to reach the claims adjuster by email and phone, I gave up and electronically signed the form. In several weeks of dealing with various claims adjusters, none ever answered a call. My calls always went to voicemail. Five business days after I started trying to reach them, I finally received an email response telling me that the name on the form was correct, even though I had the title and could see that it wasn't. Apparently it didn't really matter, because they then told me that a check had been issued. Seven days later, the check still hadn't arrived, but it was a good thing, because I got an email saying the check was issued for the wrong amount, and they had stopped payment on it. It also warned that I shouldn't cash or deposit the check because they wouldn't be responsible for any related bank fees. I did finally receive the check for the correct amount, and the check cleared, but this process was exceedingly frustrating and stressful. I hope I never have to deal with this company again!
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more