Farmers Insurance lost my business after 30 years. This is a lengthy story but my insurance agent advised that he couldn't provide me with the best rates because my file with LexisNexis showed claims. I didn't remember making the claims so I reached out to LexisNexis asking them for details about these claims. Weeks later LexisNexis replied back that the claims could not be verified. I let my agent know that. He checked my file a couple of weeks later and those claims were still listed. I reached out to LexisNexis again and this time they advised me that Farmers insurance did confirm the claim from 2020.There was no claim filed, the "accident" was the fault of the illegally parked vehicle and trailer. A truck with a low trailer that could not be seen from my rear view mirror was illegally parked on a strip of grass behind a row of legal parking spaces. I taped the back of my bumper against the trailer. I got out and could see no damage to the trailer and minimal damage to my bumper. I did what I thought I was supposed to do and reported it to Farmers. I never filed a claim and Farmers paid nothing. Their report shows I was not at fault and the representative with Farmers assured me this would in absolutely no way impact my rates.That was not true because I am not being told I am not eligible for the best rates because of this illegally parked vehicle on my file as an accident/claim. I have reached out to the Florida Department of Financial Services they said I needed to have LexisNexis remove it. I've gone back and forth between LexisNexis and Farmers and niether want to take ownership and keep bouncing me back and forth between them. So I'm being punished in the form of higher rates due to someone else's negligence and LexisNexis and Farmers will do nothing.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more