Without my knowledge or consent, I was switched to Toggle from 21st Century Insurance in January 2024. Since then, all efforts to change my policy (add/remove a vehicle) online have failed. My new insurance cards don't have a phone number for roadside assistance; that process has to start online. In February, I tried to cancel my policy online twice. Next, I tried canceling via live chat once.Lastly, I tried canceling by phone three times. During the first call, I was told to call back because all lines were busy. The last two calls kept me on hold for over an hour before talking to a representative. Both representatives (weeks apart) told me that there's an IT issue preventing my policy cancellation—an issue that has apparently lasted for weeks. In 50 years of insured driving, I have never had a problem with an insurance company until Toggle. Based on the extreme difficulty I've had trying to get things done with Toggle, I really think that they don't want my business, or they want out of the auto insurance business. Yet they won't cancel my policy. Since the policy was paid in full, this delay (going on a month now) is eating away at my refund, which I had hoped to apply to my new insurance.Toggle provides extremely bad service, and they won't let you leave.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more