I've had Farmers for 4 years, CAR and HOME insurance. Both policies went up considerably upon renewal, we focused on the CAR insurance because it had the biggest impact. It went up by 55% upping our monthly payment by an additional $150. We first received a request to upload documents ( odometer, car pics etc) we did, within 24 hours of receiving the notification. A month later we receive a letter saying our policy will not be renewed at the end of December 23 because we failed to send the documents. ( we have proof we did) So our Local agent stepped in to support. She had no issues reviewing the documents we had uploaded previously but for safety measure, went ahead and uploaded them again. Then a week later we got another letter from farmers, saying they would be canceling our policy " PER OUR REQUEST" at the end of December 23. Once again our local agent steps in and finds out that farmers is saying to just "Write up " a new policy and they will cancel that one. ( i guess so they can justify the gross increase in the premium) Our agent also found out that farmers is not allowing them to add the low mileage discount anymore and it has to be done by the underwriter directly at farmers, so she advised us to call them one more time. we did , the rep that picked up the called refused to transfer me to the underwriting department, citing inability to do anything with this policy. really? and all they could tell us is the the underwriting department never received the paperwork we and our local agent uploaded, and that is the reason for the no renewal notice. Overall, a lame embarrassing response , refusal to let us even talk to the correct department to get more details. When told we didn't request to cancel the policy, they kept PARROTING the same thing. there is nothing i can do.If farmers is going to grossly raise their premiums they should at least have the decency to talk to customers with transparency and not play these gaslighting games. DO BETTER FARMERS.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more