30 year loyal client with Farmers, 20 of those years with Walt Holley. One small auto claim 5 to 10 years back. My Auto insurance nearly doubled since last year, so I finally shopped rates and found both Auto and Home to be significantly cheaper elsewhere. (I do understand the economics of why insurance rates are going higher, however my recent rate was egregious.) With all that, I still felt bad about canceling with Walt. **When I called to cancel my Auto and Balloon policies, he HUNG UP on me mid-sentence one minute in to the call!**. I was shocked to say the least. I figure, conservatively, I have paid out well over $100,000 to Farmers over the years and have submitted only one $2000 claim years ago. I called Walt Holley back to say I was disappointed and expected more from him professionally after being with him all this time, and he responded with an email saying:“Your request to cancel your policies which was the purpose of your call will be processed. You cant simply call my office and expect me to drop everything and debate . You take no consideration for what's on my agenda for the day. Everything else was irrelevant for which I have better use of the day.” What??? Talk about adding insult to injury. I am still floored.Conclusion: Walt is pleasant right up until the moment he can no longer make money off of you.Note to everyone: Shop your rates. Farmers was dramatically higher than every other Insurance Co I called. I did some research and was told Farmers is “leading the way towards higher rates”. Well I don’t consider that to be a plus for Farmers clients. **My first call to another top-rated company resulted in a 70% savings on my Auto Insurance and a 60% savings on my home.**. In fact my Auto Insurance rate with the new company is less than what I was paying to Farmers 4 years ago, so now I realize I have been overpaying Farmers for years
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more