On February 28, 2023, I completed an application for my daughter.On March 17, 2023, Ronald Baker notified me that they couldn’t reach my daughter to schedule an exam. He provided them with my phone number, and I don't answer unknown numbers. Therefore, she didn't complete the exam until March 20, 2023.On April 18, 2023, I emailed Ronald regarding the application status. He left a voicemail message stating that everything had been approved for my daughter and that I needed to call Customer Service to make a payment. I called Customer Service to make an appointment and was informed that her policy hadn't been approved and they couldn't accept my payment. He responded with LOL and that he would contact them. On April 21, 2023, he advised me that my daughter needed to put a wet signature on the HIPAA form. She submitted the form with the wet signature.On May 5, 2023, I emailed Ron to see if he heard any updates. On May 8, 2023, he responded and said he hadn't heard anything and would follow up.On May 9, 2023, he emailed me and said that the Copy Service still hadn't delivered the paperwork, that he was following up with them weekly, and that he was positive that she would be approved, and it is not Farmer's slow-rolling the process. He also added that there was a note for expediency as soon as the paperwork was delivered.On June 13, 2023, Ronald forwarded me an email from Farmer's without explanation. The email stated that she was being declined for coverage due to a history of anemia. They would reconsider opening her policy once a full evaluation was completed and all results were available.After months of this, I wasn't even worth anything but a forwarded email from the agent.When he wanted me to switch my two houses and two cars over, he was a different man.
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more