If I could give zero stars I would. Farmers Insurance is the shadiest insurance company with whom i have done business. They will lie, cheat and collaborate against you to save their bottomline $$. I have been a loyal client with Farmers for 16 years. One of the reasons I chose them is because the homeowners insurance covered roofing cost no matter the age.They changed my policy without proper notification to me. Now, they are refusing to cover the cost of repairing my roof. About 7 months ago, Farmers changed my roof coverage without notifying me. I spoke with a Farmers representative, Eric, who told me my policy was emailed to me. He said I requested to receive it paperless. This is not true. I have auto and home insurance policies with Farmers. My auto policy/billing statement and my home insurance billing statements are all mailed to me. Coincidently, my homeowners policy is the only one supposedly that I requested "paperless." Makes No Sense. I have never requested paperless policy documents! Therefore, I would not be looking to receive my policy by email. My insurance agent Annette Adamcik said my homeowners insurance should have been sent by mail then she said email and then she changed back to by mail. Annette Adamcik (my agent) tells me, "oh those new representatives don't really know anything." She said, "I spoke to a seasoned representative and he said you should have received your policy by mail." Bull. They lie and say anything to save their dollars. I received nothing by mail or email. If I had received the notice and became aware my roof coverage was going to change I would have had it inspected before the renewal, BUT OF COURSE THAT IS WHAT THEY DID NOT WANT. They are confused and they try to confuse you with all their fast talk. The company and my agent say they will "investigate" the matter. They do not call back until you email or reach out to them. Claims representative Kyle "investigated" and said that I requested paperless so it was emailed to me. Then in the next sentence also states my policy was mailed to me on October 4, 2022. Why would Farmers do both when you said I requested paperless and that's been your grounds for not honoring RCV coverage of my roof. Meanwhile, I am left with a $15,000 roof repair. They are BIG Liars! Beware! Please don't think they care about your business. They don't! I think they operate by the motto that a "sucker" is born everyday. My agent Annette Adamcik told me the agents decided not to inform clients about the roof coverage change because Farmers was sending communication. Mrs. Adamcik and I speak on the phone throughout the year, specifically during policy renewal time. I even have her cell number and she has mine. My agent can talk to me about her daughters, grandchildren, mother, family life and everything else, taking up 30 to 40 minutes of my valuable time, but NEVER mention that there would be a change to my homeowners insurance coverage!! That is complete NEGLIGENCE on the part of the agent! I trusted my agent because of the relationship I thought we had. Annette Adamcik knew my roof coverage change and allowed this harm to fall upon her client. Don't be fooled by the friendly conversation. Annette is about the business! I want them to honor the policy that I have had for over 15 years.Farmers and Annette Adamcik were intentionally negligent in informing me of my homeowners policy changes. The confusion they caused worked to their advantage. I would not recommend Farmers Insurance!
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more