I've been a regular at my local store for years, always trying to be courteous. However, I've increasingly found the manager unhelpful. Today, she lied about not being able to unclip trolleys and acted unprofessionally, speaking about me to her colleagues in a derogatory manner. I asked a staff member for assistance with a bag of dog food from the top shelf, following the posted instructions. Instead of helping, the manager made snide remarks, which felt like bullying. I questioned her behavior, but she seemed offended. One staff member suggested I report her, and another was professional and helpful. I even intended to leave a Christmas hamper for the staff but felt discouraged by the manager's rudeness. After leaving, I contacted customer service because I felt uncomfortable shopping there, especially as a registered disabled person. It's disheartening to experience such discrimination and I hope for constructive feedback on how the manager can improve.
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Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs.
In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love.
Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too.
We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.See more
