Review Time
I visited a local store on December 30, 2025, and had a very disappointing encounter with a staff member. I struggle with anxiety and depression and asked him twice for assistance in locating a product near the crowded checkout area. He showed no willingness to help, which made me feel ignored and overwhelmed. Fortunately, another staff member intervened kindly. However, the lack of professionalism from the first staff member triggered a panic attack as I left the store. This situation could have been avoided with better customer service, especially for those with mental health challenges. I hope the company invests in staff training to prevent similar experiences for others. Not recommended for anyone needing supportive service. 1/5 stars.
I want to take a moment to acknowledge an exceptional team member at the company. From the moment I was served, the representative was incredibly polite, patient, and genuinely helpful. They took the time to assist customers with a warm and friendly demeanor, ensuring everyone felt valued and respected. The representative displayed excellent customer service skills throughout our interaction. They remained calm, attentive, and professional at all times, even during busy periods. Their kindness and willingness to go the extra mile truly stood out and made the entire shopping experience enjoyable and stress-free. It is evident that this team member takes great pride in their role and represents the company in the best possible light. Staff members like them make a significant difference and encourage customers to return. They are a true asset to the team and deserve recognition for their outstanding dedication and positive attitude.
I've been a regular at my local store for years, always trying to be courteous. However, I've increasingly found the manager unhelpful. Today, she lied about not being able to unclip trolleys and acted unprofessionally, speaking about me to her colleagues in a derogatory manner. I asked a staff member for assistance with a bag of dog food from the top shelf, following the posted instructions. Instead of helping, the manager made snide remarks, which felt like bullying. I questioned her behavior, but she seemed offended. One staff member suggested I report her, and another was professional and helpful. I even intended to leave a Christmas hamper for the staff but felt discouraged by the manager's rudeness. After leaving, I contacted customer service because I felt uncomfortable shopping there, especially as a registered disabled person. It's disheartening to experience such discrimination and I hope for constructive feedback on how the manager can improve.
I want to highlight an exceptional employee at the store named Hannah. From the moment I was served, she was incredibly polite, patient, and genuinely helpful. Hannah took the time to assist everyone with a warm, friendly demeanor, making sure all customers felt valued. Her excellent customer service skills shone through, as she remained calm and professional even during busy moments. Her kindness and dedication made my shopping experience enjoyable and stress-free. It's evident that Hannah takes pride in her work and represents the store wonderfully. Employees like her truly make a difference and encourage customers to return. She deserves recognition for her outstanding commitment and positive attitude.
On my way to another town, I decided to shop locally. I went to the store but realized I didn’t have a trolley token and only had a small amount of cash. The shop was empty, and when I asked if they could provide a token, I was told no. I ended up going to another store that readily offered a token with a smile. It was disappointing, especially since it was my first visit to this new location. I doubt I will return.
I recently started shopping at this store and now visit at least once a month to stock up my freezer. They have an impressive selection of frozen foods, including lamb, fish, beef, and vegetables. I'm particularly delighted with their ice cream flavors. I wish I had discovered this supermarket sooner and I now highly recommend it to my friends, family, and colleagues.
I prefer not to leave negative feedback because the store sometimes offers great deals on short-dated snacks and treats. However, I must raise an issue regarding their fresh milk. I've been tempted by the price, but it often spoils before the sell-by date, which has happened multiple times. In contrast, milk from larger supermarkets lasts well beyond the date. I wonder if this is a localized issue or something more widespread.
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Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs.
In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love.
Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too.
We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.See more
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