I want to express my significant dissatisfaction with recent service. For several weeks, I have received deliveries containing spoiled bananas. My attempt to address this via email received no response. Furthermore, my most recent delivery arrived at 7:30 p.m. and was left outside without any notification until 5:00 a.m. This is not an isolated incident, as my deliveries frequently arrive at inconsistent and late hours.> > When I contacted customer service regarding these issues, the representative was unhelpful and dismissive. They stated that the delivery window is 7:00 a.m. to 7:00 p.m. and implied that requesting the driver to ring the doorbell required a special note. Given that the perishable items are delivered in inadequate thermal bags, leaving them unattended for an extended period, especially in warm weather, results in spoiled food. On this occasion, after nearly ten hours, the food was warm and the ice packs were melted. The representative offered no resolution beyond reiterating the delivery window, leading me to cancel my subscription due to the consistently poor service and lack of support.
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