I have so many complaints from only 3 deliveries, this will be difficult to put them all on here. I was signed up for a Wednesday delivery but Wednesday mornings I would find everything warm. I discussed with customer service to only have my dumplings replaced because they were frozen but nothing about the dairy products. Then they tell me they have a 2 day window of delivery with no notification of delivery and my deliveries have been coming at 10pm Tuesday night. I ask for a notification to not have this happen again and they said they could have the delivery call/text. The next delivery is at 9pm I get there in 20 minutes because I thought it would be at 10pm. Again my soup dumplings are not frozen, my pie is smashed. They didn't pick up the boxes or insulated bags. Plus, half of my order was wrong! They only would refund the dumplings, again. Not the smashed pie, or the items I did not order. It's such a shame their website and customer service are awful because I love the products they carry.
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