It's a 5-star deserving company when it comes to the product, but misses out on proper customer support when some rare issue does arise.Farmina has been my cat's staple dry food for years now and helped her health keep sound -- especially the sheen on her coat and shedding. Just wish availablity could be better. About the support. I was once delivered a substandard, likely a counterfeit, product via HUFT, and provided thorough documentation and evidence to Farmina support. They replied once asking for some more details, which i did provide. They also looped in Goa Medicos or the local India importer, but dropped the ball afterwards and didn't get back to me ever. I don't buy from HUFT anymore. I highly recommend that Farmina ties up directly with Amazon India, without the middlemen. There's a demand for wholesome cat foods in India already and their own presence on Amazon India will provide deeper penetration into the fast evolving Indian market and economy. The third parties can sometimes have issues with storage, counterfeits, and accountability, which in turn hurts Farmina's own reputation.
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