I am speechless. I have been a client in Italy for almost a decade with huge satisfaction. My first shopping experience in the UK website is a nightmare. Ordered food for my pets on the 20/08, the parcel got lost, DPD says to get in touch with Farmina cause they cannot do anything, tried to send three emails to the Farmina costumer service at different email, tried the whatsapp chat but, surprise surprise, the number does not exist; i asked for an appointment to be called (surprise nobody called me) and i am still waiting to hear where my parcel is or to get a refund!
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