farrow-ball.com

4.4
4.4 Based on 1.3K reviews

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Jennifer Jorgensen
Think hard before you buy F&B paint. The colors are gorgeous, but they WILL NOT MATCH if you buy a

Think hard before you buy F&B paint. The colors are gorgeous, but they WILL NOT MATCH if you buy a gallon later for touch-ups. All of my kitchen cabinetry is painted Off-Black, but over time, the chips and scratches needed to be touched up. The new gallon was sickly greenish black and was so obviously a different color that I couldn't use it. F&B not only wouldn't refund me for the paint that didn't match, they wanted me to buy more paint and pay someone to repaint the entire kitchen! (Probably a $5k project!)

F&B insisted that the greenish black WAS the original color that I purchased and told me that it had just aged over time. I guarantee this is not the case and I would have noticed if my entire kitchen started out as a greenish black color!

I have used lots of premium paints in my life and every single one of them can be touched up years later with a fresh gallon of the same color. F&B is the only one I have had trouble with. And they're also the most expensive.

They are trying to sell a product at a premium price without a premium customer service model and I for one will NEVER purchase their products again!

1
Date of experience: Jan 12, 2026

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