I purchased the paddle fascia blaster a year ago and I used it a few times before deciding it flared up my pain at the moment so I kept it in my wardrobe. I picked it up the other day and it basically was falling apart. The plastic frongs were coming off it, and the plastic peeling away. Believe the negative reviews. Their customer service is basically them using lots of polite smoky words while not answering your questions. Originally I thought it was easy to get a refund as it’s under warranty, until they had me complete a form and then offer to send me a lesser value product but it would cost me $35.00 to ship it to me. I told them I’d prefer a refund. They told me they would send forms for me to complete to return the item. I asked if I had to incur the postage fees to post them the faulty item. Their reply said “all shipping and handling fees are non refundable”, with a link to an information page. The link wasn’t even directly to the page on faulty products. I had to find that myself. Upon reading, they offer a 30 day warranty on faulty manufacturing only. That should tell you something. I’ve now sent them another email asking again if that means I’m responsible to return the faulty item…as it wasn’t on the page they sent me to. It’s been weeks of this and it’s honestly exhausting. It says that they require proof of the fault and/or the product itself. I’ve shown them a few photos but if I’m required pay for the return shipping. This company is excellent at marketing but their products and customer service since I’ve filled out the “form” has been terrible. Edit: I have posted the faulty item back by registered post with a signature on delivery to the address they told me to. Australia post confirms it was delivered 2 weeks ago and signed for. They are denying having received it. I am appalled. I hope they fix this. Edit: after posting this review on their Facebook website, they sent me an email to say I would be getting my refund. The parcel that they said never arrived 2 weeks ago suddenly appeared.
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