I still can’t say anything about the items I bought because I haven’t received them but I hate when I can’t contact anyone from the shop I’m buying from! I’ve ordered something and haven’t got any confirmation email. My emails to fashionette aren’t answered ( besides the automatic reply) . Same with a message on instagram. Very very poor service and I’m annoyed I don’t know whether the items were shipped or not and how to return them in case they don’t fit because nobody’s reacting! It’s making me worry. There’s a phone number but nobody answers that either…Update: (to fashionette reply) I managed to get someone on the ogone once but the person only spoke German and couldn’t understand clearly what I have to say in English. And yes, my emails are being answered but I’ve already tried to explain that there was a possible mistake in email address ( gmail.con instead of gmail.com which is kinda obvious) and I think I’ve already asked 10 times for a return label on my correct address and yet nobody could help me.. They advised to use the return link but it won’t work if the email address isn’t correct!! How many phone calls and emails I have to send to be able to get my return label?? 30.01 You are not fully reachable by phone. I’ve tried three times this morning and nobody is picking up the phone! It’s very difficult to get an answer and it’s both frustrating and making me worry. Yes, I finally was able to get my return label but to achieve that I had to send several emails within days. I sent my order back, it’s been delivered, yet it was debited and now I can’t get an answer why and when will I get the refund? Two sent emails, several phone calls, you are not easy to reach. I’m shopping online a lot and can’t remember so many issues with any of my purchases. I wish I could write a better review. Please let me know why my credit card was debited after you got my purchase back and when will I get my money back?
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