Review Time
I have been a fashionette customer for a few years now. But recently it has been so frustrating.
I have some pending installments on my credit card. However, I lost my credit card and had to request a new one and Fashionette informed me that they could not no longer withdrawal my installments. I asked them to add a new credit card, they said it was not possible. I gave a debit bank account, they said the first installment would be debited on 2 of January - which did not happen and I did not hear from them since 20 of December 2025. They haven’t replied my emails since then and have not sent an invoice for payment. I send follow ups regularly. I feel stressed without a reply. A shame. I want to pay but I don’t know how. I was left without an answer.
I have been a fashionette customer for a few years now. But recently it has been so frustrating. I have some pending installments on my credit card. However, I lost my credit card and had to request a new one and Fashionette informed me that they could not no longer withdrawal my installments. I asked them to add a new credit card, they said it was not possible. I gave a debit bank account, they said the first installment would be debited on 2 of January - which did not happen and I did not hear from them since 20 of December 2025. They haven’t replied my emails since then and have not sent an invoice for payment. I send follow ups regularly. I feel stressed without a reply. A shame. I want to pay but I don’t know how. I was left without an answer.
I still can’t say anything about the items I bought because I haven’t received them but I hate when I can’t contact anyone from the shop I’m buying from! I’ve ordered something and haven’t got any confirmation email. My emails to fashionette aren’t answered ( besides the automatic reply) . Same with a message on instagram. Very very poor service and I’m annoyed I don’t know whether the items were shipped or not and how to return them in case they don’t fit because nobody’s reacting! It’s making me worry. There’s a phone number but nobody answers that either…Update: (to fashionette reply) I managed to get someone on the ogone once but the person only spoke German and couldn’t understand clearly what I have to say in English. And yes, my emails are being answered but I’ve already tried to explain that there was a possible mistake in email address ( gmail.con instead of gmail.com which is kinda obvious) and I think I’ve already asked 10 times for a return label on my correct address and yet nobody could help me.. They advised to use the return link but it won’t work if the email address isn’t correct!! How many phone calls and emails I have to send to be able to get my return label?? 30.01 You are not fully reachable by phone. I’ve tried three times this morning and nobody is picking up the phone! It’s very difficult to get an answer and it’s both frustrating and making me worry. Yes, I finally was able to get my return label but to achieve that I had to send several emails within days. I sent my order back, it’s been delivered, yet it was debited and now I can’t get an answer why and when will I get the refund? Two sent emails, several phone calls, you are not easy to reach. I’m shopping online a lot and can’t remember so many issues with any of my purchases. I wish I could write a better review. Please let me know why my credit card was debited after you got my purchase back and when will I get my money back?
I ordered an expensive Yves Saint Laurent bag from Fashionette and chose to pay in instalments. What I actually received was a much cheaper Guess bag, delivered in their own packaging with their labels.When I reported the issue and immediately returned the Guess bag, they refused to accept the return and insisted that I had received the correct bag. They claim a wrong delivery is “impossible” because the bag supposedly came directly from the brand but in reality, all items are shipped from their own warehouse, not from Saint Laurent. Because Saint Laurent doesn’t send Guess bags in Fashionette boxes.It’s entirely possible that a warehouse mix-up occurred and that another customer, who ordered the Guess bag, accidentally received my expensive bag. If that happened, it’s only logical that this person didn’t report it because they simply got lucky.However, the unhelpful and defensive attitude of their customer service also makes me question whether this was really just a simple mix-up. Their refusal to investigate properly and their insistence on calling the error “impossible” raises serious concerns about their internal handling. (I mean they could check who ordered the guess bag right?)Despite my clear evidence like photos, the packaging, and the Guess bag which is still in its box, they refuse to take responsibility. Meanwhile, they are still charging me for the full price of the luxury bag that I never received. Under pressure, I initially paid the first few instalments, because they add extra costs if you don’t pay but I stopped after the the fourth month because I will not pay for something I didn’t receive!Their customer service has been dismissive, evasive, and unwilling to do any real investigation. This is not just a mistake; it’s a serious failure to take accountability.⚠️ Do not shop here. If something goes wrong, they will leave you with the problem and make you pay for it.
I have been a loyal customer for years, but suddenly I am no longer able to make any purchases. When I go through the checkout process, the system simply gives me no payment options at all — no PayPal, no iDEAL, no credit card, nothing.I contacted customer service to ask why, and the only answer I received was that the system automatically assesses customers based on their date of birth and address. This makes no sense, and when I pressed for clarification, there was no real explanation given. Since then, customer service has not been able (or willing) to help further.It is very disappointing that after many years as a customer, I am now completely blocked without any reasonable explanation. I should not have to go through the hassle of asking my husband to create a new account just to continue shopping.This is a very poor experience and a sad way to treat loyal customers.
I don't recommend this store, they're scammers. I bought a dress through them, but it turned out to be too small. The shipping took a very long time, and then they responded and issued a refund. Ultimately, the package was lost, and they denied responsibility, claiming DHL had claimed there was no such package shipped. People, stay away. They charged me €800.They avoid contact on 2 months I send them 20 emails. As usual, a false response. Fadhionette claimed the package was never shipped, despite confirmation of shipment from the point. DHL returned the package two months later, not even to my address, without informing me. Fashionette refused to take any responsibility, and what am I supposed to do with a dress I can't wear?! Don't shop there because you'll lose your money. Check out other reviews from people who were also scammed!
I’m going to leave this review to draw your attention to the problems your delivery provider UPS is creating. I hope you eventually will consider changing the delivery service.I ordered an item for home delivery. Instead they dropped it off at a pickup point in a different city and didn’t even send a notification email. As someone who is currently at home recovering from surgery, I can’t go there! And there’s no real option to contact UPS support and get it sorted. Please, listen to your customers. I see it’s not the first complaint about UPS. PostNL or even DHL could do it way better.
I ordered a €2,300 bag from Fashionette, paid extra for express shipping and insurance via Trusted Shops. Fashionette sent me the wrong item and offered a completely unreasonable solution: they told me to place a new order while my refund hadn’t even been processed yet. This would mean I’d have to spend almost €5,000 in total!It took weeks to get my money back, and by the time I did, the item was sold out. On top of that, I lost €13 in insurance fees for a product I never even received. The return shipment was at my own risk—the insurance advised sending it via registered mail (€28), or I could lose my money entirely. Fashionette refuses to reimburse this cost and only refunded the express shipping fee, offering just a €20 voucher as “compensation.” Besides, still waiting for the refund of the express shipping costs of €15.This is not a trustworthy service for expensive purchases. Slow refunds, poor customer service, and zero accountability for their own mistakes. Avoid this company!
Bought a Ralph Lauren bag in the sale at £117 a huge saving on seeing the bag in the High Street priced at £170! I didn’t receive the confirmation email which was a worry, but honestly don’t be worried. The bag arrived from Germany 5 days after order. It’s a beautiful bag with the designer box too. Would definitely recommend this company.
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