I have been a loyal customer for years, but suddenly I am no longer able to make any purchases. When I go through the checkout process, the system simply gives me no payment options at all — no PayPal, no iDEAL, no credit card, nothing.I contacted customer service to ask why, and the only answer I received was that the system automatically assesses customers based on their date of birth and address. This makes no sense, and when I pressed for clarification, there was no real explanation given. Since then, customer service has not been able (or willing) to help further.It is very disappointing that after many years as a customer, I am now completely blocked without any reasonable explanation. I should not have to go through the hassle of asking my husband to create a new account just to continue shopping.This is a very poor experience and a sad way to treat loyal customers.
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