I ordered a €2,300 bag from Fashionette, paid extra for express shipping and insurance via Trusted Shops. Fashionette sent me the wrong item and offered a completely unreasonable solution: they told me to place a new order while my refund hadn’t even been processed yet. This would mean I’d have to spend almost €5,000 in total!It took weeks to get my money back, and by the time I did, the item was sold out. On top of that, I lost €13 in insurance fees for a product I never even received. The return shipment was at my own risk—the insurance advised sending it via registered mail (€28), or I could lose my money entirely. Fashionette refuses to reimburse this cost and only refunded the express shipping fee, offering just a €20 voucher as “compensation.” Besides, still waiting for the refund of the express shipping costs of €15.This is not a trustworthy service for expensive purchases. Slow refunds, poor customer service, and zero accountability for their own mistakes. Avoid this company!
Claim your business profile now and gain access to all features and respond to customer reviews.
