The dressing gown arrived quickly but was too long for my neighbor, so I returned it the next day through the courier, who confirmed they collected the parcel. However, I've heard nothing since. Numerous calls to customer service have led to no resolution. Apparently, the courier only processes returns once a month. Customer service keeps repeating what I already see in my emails from the courier. I advise avoiding this company due to their inadequate returns process and lackluster customer service.
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Fashion Friendly is the clothing brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com