I recently experienced a complex SSL issue while migrating and reconfiguring a domain. It involved DNS changes, nameserver adjustments, and certificate reattachment — not a straightforward situation.
Karen handled the case professionally from start to finish. She took the time to properly investigate what had happened, ensured the SSL was correctly reattached, arranged a credit note where appropriate, and kept communication clear throughout.
It’s rare to get calm, technically competent support when things get messy, but Karen delivered exactly that.
Really appreciate the help — thank you Karen.
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Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day.
All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.See more
