Review Time
Jham at Fasthosts was extremely quick and helpful in resolving my domain name connection issues with my website provider. He clearly understood the problem, dealt with it efficiently, and made the whole process stress-free. Excellent support and great service, much appreciated!
I cannot recommend Fasthosts enough. Whenever i have any questions or queries they are extremely quick are able to support my business needs everytime.
Today i spoke to Climen who was very efficient, patient & extremely helpful when dealing with my requests. She made the experience easy & gave a 5* service.
Glenn Contawe was very helpful and informative and he cancelled a web hosting that we did not need, we have however kept our domain registered to use for our
e-mails going forward.
Very happy customer.
Glenn Contawe at Fasthosts provided genuinely excellent customer service. He was friendly, professional, and really patient in walking me through everything clearly. He got straight to the point, explained the options in a way that made sense, and resolved the issue efficiently without any back-and-forth. It felt like he actually cared about getting it sorted properly rather than rushing me off the chat. Big thanks to Glenn — a real credit to Fasthosts.
The most predatory pricing system, and flaky customer services I have ever experienced. How this company have 4.8 stars is beyond me, I can imagine they delete bad reviews
Had a domain and Microsoft 365 for a year. They lock you into a year contract with completely unclear pricing at the start. Reneweal comes round, obviously I want to cancel. Can't cancel online, you have to press a button and wait for a sales rep to call you. That was months ago, still no call.
I also sent them a message asking to cancel to which they didn't respond. My domain is now locked behind a paywall, because I haven't paid my renewal. My contract was a year, if I don't pay my renewal, why is it locking my entire account and domain (domain was separate to e-mail).
I don't normally moan and am pretty lenient when it comes to shady business practices but this is just too shady to not leave a review. I hope some potential customers see this review and save themselves years of hassle.
More dreadful customer service. I called in December because I'd stopped receiving emails. I was told my account had reached its capacity. I was asked if I'd like to upgrade for $7. As I'd originally bought my hosting at a yearly rate, I assumed this was for the year, so I said yes. The woman I spoke to put the order through but when I got clarity that this was monthly charged. I asked for it to be cancelled and said I didn't want it. She said she'd cancelled it, but Fasthosts continued to charge me monthly. And in February I realised they'd charged me for three months of something I'd said I didn't want and which they told me had been cancelled. When I phoned to get this cancelled, the person I spoke to couldn't understand me, kept repeating back to me things I DIDN'T say about my experience and it took me over three times to explain what the problem was. He then told me couldn't refund me for the December and January payments because I'd 'used' that service, which actually I hadn't, because I'd been keeping storage capacity down. When I posted a one star review about all this on Trustpilot, Fasthosts responded to say "We'll investigate the situation regarding the incorrect charges and the misunderstanding during your call. If you could raise a support ticket from your Fasthosts account I would be happy to see if we are able to resolve the issue with the payments." So I did. All they did in response to this ticket was to send a screenshot of the refund for the February payment and tell me. "I understand you were requesting a refund for the previous months; however, I am sorry to inform you that we are unable to process this." So in effect, raising a ticket achieved ABSOLUTELY NOTHING apart from wasting my time. They still refuse to refund me for charging for a service a categorically told them I didn't want. They are thieves.
I recently experienced a complex SSL issue while migrating and reconfiguring a domain. It involved DNS changes, nameserver adjustments, and certificate reattachment — not a straightforward situation.
Karen handled the case professionally from start to finish. She took the time to properly investigate what had happened, ensured the SSL was correctly reattached, arranged a credit note where appropriate, and kept communication clear throughout.
It’s rare to get calm, technically competent support when things get messy, but Karen delivered exactly that.
Really appreciate the help — thank you Karen.
Huge thanks to James (JMS) who went above and beyond to help me resolve a critical issue with my WordPress website. He was patient, professional, and guided me through the entire process from start to finish. My site was down and I was stressed, but James stayed with me and made sure everything was restored properly. Excellent customer service — this is why I stay with Fasthosts. 5 stars well deserved!
Louie Gee was very helpful and did all he could to resolve my issues. I now have a fully functioning email, the client of my choice.
To receive an onboarding telephone call is very welcome.
I am a webdesigner. I had an issue with one of my sites going down, and I could not resolve the issue. After speaking with Drix from Fasthosts, within minutes the issue was found and resolved. Excellent knowledge base and a beautiful experience.
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Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day.
All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.See more
