The most predatory pricing system, and flaky customer services I have ever experienced. How this company have 4.8 stars is beyond me, I can imagine they delete bad reviews
Had a domain and Microsoft 365 for a year. They lock you into a year contract with completely unclear pricing at the start. Reneweal comes round, obviously I want to cancel. Can't cancel online, you have to press a button and wait for a sales rep to call you. That was months ago, still no call.
I also sent them a message asking to cancel to which they didn't respond. My domain is now locked behind a paywall, because I haven't paid my renewal. My contract was a year, if I don't pay my renewal, why is it locking my entire account and domain (domain was separate to e-mail).
I don't normally moan and am pretty lenient when it comes to shady business practices but this is just too shady to not leave a review. I hope some potential customers see this review and save themselves years of hassle.
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Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day.
All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.See more
