AVOID LIKE THE PLAGUE!! ALONG WITH WICKEY AS THE SAME GROUP!!We put through an order at the start of April for over £600 of equipment. It said at the time 10-20 working days. Didn’t come until the start of this week - we could never get hold of the company and we’re on hold for over two hours each day. Whilst I get it’s unique challenging times the lack of transparency has been shocking.It finally arrived this week but with some parts missing, and other parts cut incorrectly including straight through drill holes. We spoke to someone on Wednesday eventually and they said they would ship the parts immediately and get back to us with an offer of compensation as we refused the peanuts £35 offer they gave considering it was a month late and still not delivered correctly.Parts still haven’t arrived and we never heard back on the compensation so we ran again on Friday but they said we would never have been told they would be dispatched immediately and they had a backlog of over 5,000 emails.The person we spoke to did confirm the parts had been dispatched the previous day through UPS but couldn’t find a tracking number - assured us he would get it to us the same day and also chase the compensation - never heard back and UPS have no record of any delivery scheduled for our address.Best case scenario this company is incompetent and unable to deliver customer service of any quality - worst case scenario it’s fraudulent!We’ve been left £650 out of pocket and with two devastated kids with no ability to actually contact the company because they don’t believe in customer service.See the number of bad reviews they’ve had in the last two months. UPDATE - 26 June - we’ve still not received all parts and the company has not responded to any emails for weeks now. Also note that all the positive reviews posted since we initially posted this in May are just talking about ordering - most say they haven’t received yet.....
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Fatmoose climbing frame store, high-quality outdoor playground equipment and swing accessories, low-priced, reliable and fast shipping! Guaranteed fun!
