If I could give zero I would.Ordered a frame, money taken from my account, received a further two emails outlining my payment had not been received. I called the company (bearing in mind it’s a German number) no answer despite the automated machine saying they were open for another 30 mins. I emailed several times and never received an email back. I sent a request form several time for a cancellation. At this stage it had been 2 weeks since my money had been taken but no contact with the company.I then started action against my bank to try get my money back.Eventually I received an email saying I’d be refunded. I understand times are difficulty at the moment and companies are under pressure with covid-19 measures but there was no excuse for the length of time it took. I have no idea who is writing the other reviews as this is not a pleasurable easy company to buy from.I would not recommend! Regrettably I did not do my research and assumed they were a British company. Buy local, supply local!!
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Fatmoose climbing frame store, high-quality outdoor playground equipment and swing accessories, low-priced, reliable and fast shipping! Guaranteed fun!
