I ordered a necklace and a hoodie, but the necklace never arrived and the hoodie was the wrong size. At first, customer service only addressed part of the issue and ignored the missing necklace, which forced me to follow up multiple times. Their responses were slow and incomplete, and I had to push hard to get clear answers.In the end, I did receive full refunds for both items, which I appreciate. However, the lack of communication, the delay in resolving the issue, and the effort it took to get a proper response made the whole experience frustrating.I’m glad the matter was resolved, but the process was unprofessional and unnecessarily difficult.
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Contemporary Streetwear Brand
