I ordered from Cracker Barrel website (no reference to the delivery service used.) Paid w/ tip. Text link for order. Messages sent about the driver picking up the order etc. with time estimate for the delivery. About 50 minutes. Everything fine. Then the wait time began to increase . Then a message: Order cancelled. Tried to call with the Favor driver number given: The recorded message: This number is not set up to receive messages. Cracker Barrel stated they could not issue refund b/c it was with Favor. I was told the Favor driver cancelled the order????? Finally talked to someone in upper management at Cracker Barrel and order cancelled and second order put in. Same problem: Favor delivery: nothing for an hour. Wait time increased after an extended delay. Finally some help from the restaurant to resolve this issue with no help from Favor.(refund given by the restaurant) All this began at about 1 p.m. At around 5: call from Favor driver about my order and that he was at the restaurant to pick up the order (4 hours later!!!!) I would never order from anyone who uses Favor for delivery. The problem began when the Favor driver cancelled the order (no explanation) and no call to me. It's been very frustrating and time consuming. Never again!!!
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Favor Delivery is an on-demand delivery company based in Austin, Texas.