Review Time
I Received an order that had my address on the order. They deleted the order with the customers name who placed the order. Luckily I caught the deliver man and let him know I didn’t order any groceries at 8pm. I am guessing the order was estimated $50-$60.00. I refused the order.
My orders are often sent to the wrong address, even when the correct one is on file. The support team only provides assistance after the fact, leaving me with cold and incorrect food. Their responses are limited to canceling the order for free, offering a $6.00 credit, or suggesting I place another order, which is very frustrating.
My orders are repeatedly sent to the incorrect address, even though my details are correct. The service only provides solutions after delivering to the wrong location, resulting in cold food and incorrect orders. Their only options are to cancel the wrong order for free, offer a $6.00 credit, suggest placing a new order, and leave me hungry. It's infuriating.
I have been a loyal customer of the service, always tipping well. However, my recent experience was terrible. I ordered breakfast tacos for my granddaughter and me, and the estimated delivery time was 35-45 minutes. After waiting for over two hours with no response from the runner, she finally arrived but claimed my order was canceled. When I insisted on my food, she used offensive language in front of my granddaughter. It was chaotic, and the service's response was to refund my meal and offer a $6.00 credit. I will not be using this service again.
I ordered a few items for $40, sticking to my budget. The runner informed me they were out of one item and substituted it with three boxes instead of one. When I refused the extras upon delivery, she wouldn't take them back. The support team took too long to respond and refused my return, wanting me to pay an extra $85 after already charging me $40. I had to shut off my card due to this issue and will never use this service again.
I questioned why my order was returned and was informed it was due to a runner's personal issue. I was told to pay $20 for an order that was canceled by them, not me. This feels like theft, and I am very frustrated with the lack of accountability.
I ordered groceries and waited two hours without any delivery. The driver was unresponsive and seemed to have 'teleported' past my location before the order was canceled. The chat support was slow and only offered a credit instead of a full refund.
The runner was unprofessional and refused to deliver my food to my door, claiming it was too cold outside. Despite my situation, he was dismissive and created unnecessary drama. The support team did not assist me, showing a lack of care for their customers.
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Favor Delivery is an on-demand delivery company based in Austin, Texas.
