Where do I begin. The boots took so long to arrive that I genuinely forgot I’d ordered them. In the meantime, curiosity (and boredom) led me to check the reviews — a decision I wish I’d made before checkout. They were overwhelmingly negative, so I quite sensibly raised a query with my bank about the charge. The bank refunded me while they investigated. All very normal.Enter Faye and Rose customer service, stage left, with what can only be described as an unnecessarily dramatic email threatening legal action and bailiffs unless I immediately paid again. Nothing says “premium shopping experience” quite like being spoken to like an international fugitive over a pair of boots.I tried to explain the situation — that the payment was on hold pending investigation — but was met with more demands and threats. Once my bank confirmed the transaction had in fact been cancelled, I paid again just to make the emails stop.Weeks later (weeks!), the boots finally arrived. And reader… I don’t know whose foot they were designed for, but it definitely isn’t a human one. The shape is baffling, the craftsmanship is poor, and the quality is genuinely awful. For nearly £50, I expected something wearable — not something that looks like it escaped a costume department clearance bin.I’ve now requested a return and refund, though based on the reviews, I’m not holding my breath. Overall, this has been an unnecessarily stressful, mildly threatening, and deeply disappointing experience.My advice? Read the reviews first. I wish I had.
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