Ordered shoes from fayeandrose.com in early January 2026. The site presents itself as a Manchester-based mother-daughter boutique, which made me think it was a local UK small business.No shipment notification was sent – had to check the website myself.Tracking (YunExpress) has been stuck at “Shipment information received” for over a week, with no updates on any tracking sites.Emailed to request cancellation/refund due to no delivery – they refused, said orders can’t be canceled once placed, only returns after receipt (but returns apparently go to China with high costs, per other reviews).Their stated processing and delivery times don’t match the reality.Trustpilot is full of similar 1-star reviews (1.4/5 overall) about fake Manchester/UK claims, China operation, non-delivery, stuck tracking.Feels deceptive and unreliable. Strongly advise others to avoid this website.
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