I ordered a pink woollen poncho plus two jumpers - one navy and one tan coloured - the order was placed at the end of November. As of today, 5th Jan, I have NOT received the poncho, despite chasing, however I have been sent two horrible poor quality pink jumpers, and the navy and tan ones have arrived too - all very poor quality and 'scratchy' and nothing like the description on the website. I thought I was supporting a Manchester based Mother & Daughter company, but clearly this is another Chinese knock off company luring in unsuspecting British shoppers with a pack of lies. On investigation the same phantom poncho that has never arrived is listed on at least another dozen websites - all of them have great ratings on their own sites, but when you dig deeper on Trust Pilot, all are dreadful with poor products, poor service and run out of China, despite all having 'British' identities and hoodwinking us into thinking we are supporting a small home grown company. I have learnt a painful lesson to dig much deeper before clicking on the order button. Thankfully I used my credit card and M & S have processed a dispute claim from me and given me a charge back. Avoid FayeandRose and all of the other companies promoting a luxury poncho with the same lady in sunglasses strolling along in the video - they all appear to be scam companies, and you will have to pay a huge postal charge yourself to return the items to China - £27.00 in my case! SCAM!
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