I was sold tickets at a specific price, only to be told that I had bought "standby" tickets (whatever that means) and that in order to keep the tickets at that price I would have to move my travels by a month. When I told them I would rather cancel my flight and book through another agency, they told me that as I had already bought the standby tickets (which, according to the email confermation, I had not), I would not be refunded for the original ticket price - even though they were for different dates than the ones that I actually purchased. They charged me an extra $400 to change my flights back to roughly the same dates (I had to change from a Sunday to Sunday trip to a Tuesday to Tuesday trip) as the tickets that were advertised. Absolute scam, will never book with fbc again.
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We are fortunate to be dedicated to professional and responsible company management. Our travel specialists are guided and motivated by our guiding values, helping us to serve a diverse range of customers. In addition, we carved out a niche in the travel business, earning us a high profile among our suppliers and customers. We assume that travelling is an adventure in and of itself. It's expected to be fast and painless.See more
