fc-moto.de

3.5
3.5 Based on 360 reviews

...

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Cannot recommend purchasing here anymore

I cannot recommend purchasing here anymore. A few years back, I ordered a tracksuit, and it went well. In April 2025, I ordered a helmet that arrived without the included antifog accessory. After several weeks of emails, the accessory was finally sent. Due to an injury, I couldn't ride for months, and when I finally tried the helmet, I found the left padding was loose. To my surprise, the connection holding the padding to the helmet was broken. I sent pictures, and the only response from the store was that I had to return the helmet (from Australia to Germany), which is quite costly, and I would have to pay for it myself. I provided proof pictures showing the new helmet in the box and the broken part. The reply indicated that there was no guarantee that the warranty would cover it or that anything could be done. I'm extremely disappointed.

1
Date of experience: Dec 04, 2025

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